Our client handbook is your comprehensive guide to every stage of your project with us from submitting your designs through to energising your site and receiving asset value payments. 

Access our client handbook

On this page, you'll find all the key documents referenced in the handbook.

Key documents

Useful documents

Lines of communication

MPAN request form

MPRN request form

Water application process

Weekly whereabouts form

Legal instructions

Easement Solutions instruction forms

CLM instruction forms

Design and technical standards

CSEP request form

Design and construction specification – Clean water networks

Design and construction specification – Foul and surface water sewers

Design submission process, including UMS and generation

Electricity connection application form

G81 guidance

Operational procedures

Energisation processes

Gas sign request form

Lock and sign request form

Completion and payment requirements

Completion and payment process

Completion checklist